We want shopping with Stronghold Games to be straightforward. The following policies apply to orders placed through our online store.
Shipping
Stronghold Games currently ships to addresses within the United States.
In-stock orders generally ship within 1–2 business days after payment is received. During major product releases, holidays, severe weather, or other unusually busy periods, processing may take longer.
Delivery times shown by shipping carriers are estimates and are outside our direct control once a package has been accepted by the carrier.
Preorders
Orders containing preorder products will ship when all items in the order are available.
If you purchase an in-stock product and a preorder product in the same order, the in-stock product will be held until the preorder is ready to ship. If you would like in-stock products shipped immediately, please place them in a separate order.
Please see our Preorder Policy for additional information about preorders, release dates, and product allocations.
Returns
Most unopened and unused merchandise may be returned within 30 days of delivery, provided it is in its original packaging and in resalable condition.
Unless the return is due to an error by Stronghold Games or a defective or damaged product, the customer is responsible for return shipping costs. Original shipping charges are generally nonrefundable.
Please contact us before sending a return so we can provide return instructions.
Trading Card Game Products
Because the integrity of sealed trading card products is important to our customers, opened TCG products cannot be returned.
This includes opened booster packs, booster displays, bundles, decks, collector products, and other factory-sealed TCG merchandise.
Unopened TCG products may be returned under our standard return policy provided the factory packaging and seals remain intact and the product is otherwise in resalable condition.
Trading Card Singles
Trading card singles are final sale except when Stronghold Games sends the wrong card or a card materially differs from the condition or version represented when it was sold.
If there is a problem with a single you received, please contact us so we can make it right.
Books, Games, Miniatures & Accessories
Books, role-playing games, board games, miniatures, accessories, and similar merchandise may be returned under our standard 30-day return policy if they are unused, complete, and in resalable condition.
Opened products that have been used or contain missing components generally cannot be returned unless the product was defective when received.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incomplete, or contains an item you did not order, please contact Stronghold Games as soon as reasonably possible.
Please retain the product, shipping packaging, and packing materials. We may request photographs of the item and packaging to help us resolve the issue or submit a carrier claim.
When Stronghold Games made an error or merchandise was damaged during shipment, we will work with you to provide an appropriate replacement, refund, or other resolution at no additional shipping cost to you.
Refunds
Approved refunds will normally be issued to the original payment method. Processing times after a refund is issued may vary depending on the payment provider or financial institution.
Questions
If you have questions about shipping, returns, or an order, please contact Stronghold Games before returning merchandise.