Privacy Policy
Last updated: September 10, 2026
Stronghold Games respects your privacy. This Privacy Policy explains what information we collect when you visit strongholdgameshop.com, place an order, create an account, or otherwise interact with our website, and how that information may be used and shared.
Information We Collect
When you visit or make a purchase from Stronghold Games, we may collect information including:
- Your name
- Billing and shipping addresses
- Email address
- Telephone number, if provided
- Account information
- Products viewed, purchased, or added to your cart
- Order and transaction information
- IP address, browser information, and device information
- Information you voluntarily provide in order notes, forms, or communications with us
We collect this information when necessary to operate our store, process orders, provide customer service, prevent fraud, maintain our website, and comply with legal and accounting obligations.
Orders and Accounts
When you place an order, we use the information you provide to process payment, calculate taxes and shipping, fulfill and ship your order, communicate with you about your purchase, process returns or refunds, and maintain appropriate business records.
If you create an account, we store information associated with your account so you can access order history and use account features.
Passwords are managed through WordPress and WooCommerce authentication systems. Stronghold Games does not have access to your password in readable form.
Payments
Payment information is processed by the payment provider available during checkout.
Stronghold Games does not directly store your complete credit or debit card number on our website. Payment providers may collect and process payment information according to their own privacy policies and security practices.
The specific payment methods and providers available may change over time.
Shipping and Fulfillment
When necessary to fulfill an order, we may share information such as your name, shipping address, email address, telephone number, package information, and other information required for delivery with shipping carriers and shipping-service providers.
We currently use WooCommerce shipping services and supported shipping carriers to assist with order fulfillment.
Taxes
We use information about your order and shipping destination to determine applicable sales taxes and to maintain records required for tax and accounting purposes.
Cookies
Our website uses cookies and similar technologies necessary to operate the online store.
These may be used to:
- Maintain your shopping cart
- Remember items you have viewed or selected
- Maintain login sessions
- Remember account and website preferences
- Support checkout and other essential store functions
- Help protect the website against fraud and abuse
Some cookies are necessary for the website and online store to function properly.
If we later introduce optional analytics, advertising, or marketing cookies, this policy will be updated as appropriate.
Embedded Content and Third-Party Services
Pages on this website may contain content or services provided by third parties. Embedded content may behave as though you visited the third-party website directly.
Those providers may collect information, use cookies, or track interactions according to their own privacy policies.
We may also use third-party providers for services such as website hosting, payments, shipping, email delivery, security, spam prevention, and other functions necessary to operate Stronghold Games.
We share personal information with these providers only as reasonably necessary for them to perform those services.
How Long We Retain Your Information
We retain personal information for as long as reasonably necessary to operate the store and meet administrative, accounting, tax, legal, fraud-prevention, and security requirements.
Our current online-store retention settings generally provide for:
- Inactive customer accounts: 24 months
- Pending orders: 30 days
- Failed orders: 30 days
- Cancelled orders: 12 months
- Refunded orders: 84 months
- Completed orders: 84 months
Certain information may be retained longer when required for legal, accounting, tax, fraud-prevention, dispute-resolution, or security purposes.
Your Rights and Choices
Depending on applicable law and the circumstances, you may request access to, correction of, or deletion of certain personal information we hold about you.
If you have an account on our website, WordPress and WooCommerce may also provide tools that allow you to view or update certain account information.
Requests to delete personal information do not require us to delete records that we must retain for legitimate administrative, accounting, tax, legal, fraud-prevention, or security purposes.
Security
We take reasonable measures to protect personal information and use reputable service providers to operate our website and process transactions.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Children’s Privacy
Our online store is intended for a general audience and is not designed to knowingly collect personal information from children under 13.
If we learn that personal information from a child under 13 has been collected inappropriately, we will take reasonable steps to address it.
Changes to This Policy
We may update this Privacy Policy as our store, website, service providers, or legal obligations change.
The date at the top of this page indicates when the policy was most recently updated.
Contact Us
If you have questions about this Privacy Policy or the personal information associated with your Stronghold Games account or orders, please contact Stronghold Games.